Starting with the most basic questions: Do we have enough devices for everyone to access it and do we have sufficient bandwidth so that we can do our work without waiting for the next screen to paint or text to send?
You try to keep a room full of teenagers engaged while they wait for their Chomebooks to paint when they know that their cell phones could have finished the task before their Chromebooks found the wifi connection.
Right now I have been using Realtime for two years and the pain points include not being able to use the tab key to move to the next field while taking attendance, and only being able to navigate down a column of grades and never across a row for a single student.
I never got past the basics on Canvas, and the drama trying to get files posted that students could read on their Chromebooks was my biggest pain point.
Three years of experience make me adept at working through the Google Classroom pain points, but I do wish I could more easily reuse materials from earlier sections. Being able to create a new lesson and assign it to multiple sections is great, but it would be even better if I could add a section after the fact!
Which brings me to my User Experience observation. I have worked in pre- and post- sales support where I was the expert in user experience and liaised between end users, sales people, technicians and code writers. I explained, demonstrated, documented and specified bug fixes, software updates, and new functionality. It turns out that I was exceptional at identifying best practices and explaining across job descriptions what the customer needed, why they needed it, and how it should work. We need to talk!
Christine Heinicke 